Who we are
This website is operated by Comexe (ABN 52 829 979 670), based in Terrigal, NSW, Australia. In this policy, "we", "us" and "Comexe" mean that business.
We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
What we collect
We only collect information we need to respond to you and provide our services:
- Contact details you give us, such as your name, email address, phone number and company.
- What you tell us about your project or business when you contact us or book a call.
- Basic website usage data, such as pages visited, browser type and approximate location, collected through Google Analytics.
We don't knowingly collect sensitive information, and we ask that you don't send it to us.
How we use it
- To reply to your enquiry and arrange calls or meetings.
- To prepare proposals and deliver services you engage us for.
- To send invoices and keep business records.
- To understand how the website is used and improve it.
We don't sell your information or use it for marketing without your consent. If we ever send updates by email, you can unsubscribe at any time.
Who we share it with
We share information only with service providers that help us run the business, such as our email and website host (123host), Google Analytics (which measures website visits), and the scheduling and accounting software we use. Some of these providers may store data outside Australia, including in the United States, where Google Analytics data is processed. We'll also disclose information if the law requires it.
Cookies
The website uses cookies from Google Analytics to understand how visitors use the site, such as which pages are viewed and for how long. These cookies don't tell us who you are. You can block or delete cookies in your browser settings, or install Google's Analytics opt-out add-on; the site will still work.
Storage and security
We take reasonable steps to protect your information from misuse, loss and unauthorised access, including using reputable providers, strong passwords and multi-factor authentication. We keep information only as long as we need it for the purposes above or as the law requires, and then delete it.
Access and correction
You can ask to see the personal information we hold about you, or ask us to correct or delete it, by emailing us. We'll respond within 30 days.
Complaints
If you have a concern about how we've handled your information, please email us first and we'll try to resolve it. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Contact
Email hello@comexe.com.au with any privacy questions.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.